Welcome to Vamp! These Terms of Service ("Terms") govern your access to and use of the Vamp mobile application, website, and related services (collectively, the "Services") provided by Vamp Mobility, Inc. ("Vamp," "we," "us," or "our").
By creating an account or using our Services, you agree to be bound by these Terms, our Privacy Policy (available at https://vamp.app/privacy), and any additional terms that apply to specific features of our Services. If you do not agree to these Terms, you may not use our Services.
Important: These Terms include an arbitration agreement and a class action waiver. Please read Section 11 carefully as it affects your legal rights.
Vamp operates a technology platform that connects riders seeking transportation with third-party transportation providers ("drivers"). Vamp is a marketplace and technology provider and does not directly provide transportation services.
All rides and transportation services are provided by independent contractors who are not employees of Vamp. Drivers use their own vehicles and set their own schedules. Vamp does not control or direct how drivers perform transportation services.
Some rides may use AI-powered safety monitoring, autonomous vehicle features, or other advanced technologies. When applicable, you will be notified of these features before your ride.
We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice. We may impose limits on certain features or restrict access to parts or all of the Services without liability.
You must be at least 18 years old to create a Vamp account and use our Services. By using our Services, you represent and warrant that you meet this age requirement.
Note: Vamp may, at any time, request proof of age from any user. Accounts found to be held by individuals under 18 will be subject to immediate termination.
To use certain features, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
We may require identity verification to ensure safety and prevent fraud. This may include government-issued ID, phone verification, or other information as needed.
Individuals seeking to provide rides as drivers must pass background checks and meet applicable requirements, including valid driver's license, vehicle registration, and insurance.
When using the Services, you agree not to:
You will be charged for rides based on factors such as distance, time, demand, and vehicle type. Vamp provides upfront pricing estimates before you request a ride. Final charges may differ based on actual ride details.
You must provide a valid payment method to use our Services. Payment processing is handled by third-party processors (e.g., Stripe). By providing a payment method, you authorize Vamp to charge for all fees incurred. Supported payment methods include credit/debit cards, Apple Pay, and Google Pay (via Stripe).
Cancellation and no-show fees will be disclosed in the app prior to booking and are subject to change. Current fee schedules are available in the app's Help Center.
Promotional credits, discounts, and offers are subject to specific terms. Credits: Are not transferable; have no cash value; may expire per the promo terms.
Refund requests are evaluated case-by-case. Vamp reserves the right to deny refunds for services properly rendered.
You are responsible for all applicable taxes. Taxes may be added to your fare as required by law.
Fares may include surge pricing during high-demand periods. Applicable surge multipliers will be reflected in the upfront fare estimate provided to you before you confirm your ride.
Vamp is committed to maintaining a safe platform. All users must: Follow traffic laws and safety regulations; treat others with respect; comply with our Community Guidelines and Safety Standards; report unsafe behavior, harassment, or violations.
The Vamp app includes safety features such as: Emergency Contact Buttons; Ride Sharing with Friends; 24/7 Support through the app. Important: Always call local emergency services first in an actual emergency.
Users are required to report accidents or collisions; safety incidents or concerns; violations of these Terms. Reports can be submitted through the app or by contacting Vamp support.
Vamp may suspend or terminate accounts for violations of Terms; safety concerns; fraudulent activity; material breach of these Terms or conduct that Vamp reasonably determines poses a risk to users, drivers, or the integrity of the platform. Suspension or termination may occur without prior notice.
The Services are not intended for individuals under 18. Vamp does not knowingly collect information from children.
By adding a payment method, you authorize Vamp to charge for all rides, fees, taxes, and applicable surcharges.
Ride fares may include distance, duration, vehicle type, demand, and surge multipliers. Upfront estimates are provided but final charges may differ based on actual ride details.
Promotional credits, discounts, or vouchers are subject to specific terms and expiration dates. Credits are non-transferable, have no cash value, and may expire automatically.
Refunds are evaluated case-by-case via app support. Fare disputes, failed payments, or refund requests are handled by Vamp in coordination with Stripe or other processors. Vamp reserves the right to refuse refunds for services properly rendered.
Passengers are responsible for applicable taxes, tolls, or fees required by law. Taxes may be added automatically to the fare where applicable.
Any payment disputes initiated via your card issuer may be referred to Stripe; Vamp will cooperate but is not liable for third-party processing delays or decisions.
Passengers must follow local laws, traffic regulations, and community standards while using the Services. Passengers should not engage in illegal activities, harassment, discrimination, or unsafe behavior during rides.
The app includes emergency contact buttons and options to share ride details with friends or family. In life-threatening emergencies, passengers must call local emergency services (e.g., 911 in the U.S.) first.
Passengers must promptly report accidents, safety incidents, or policy violations through the app or via support. Vamp may investigate reports and take action, including warnings, suspensions, or permanent account termination.
Some rides may include AI-powered safety monitoring (e.g., in-app alerts or video analytics). Routing and driver assignment are primarily rule-based; AI is not used for autonomous passenger decisions. Passengers cannot override AI safety alerts but may contact support for questions or concerns.
Passengers may not: Interfere with drivers' lawful operation of vehicles; attempt to manipulate or bypass ride pricing, promotions, or surge multipliers; share login credentials or allow unauthorized users to access the account.
Services are intended for passengers 18 and older. Vamp does not implement technical parental consent, and passengers under 18 are prohibited from account creation.
Ride videos, sensor logs, or GPS data may be collected for safety, legal, or operational purposes. Data sharing and retention are described in the Privacy Policy, including limited access to in-app trip videos (share links expire ~24 hours).
By submitting, posting, or sharing any content through the Services, including ratings, reviews, feedback, trip-related media, or in-app communications, you grant Vamp a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, process, modify, distribute, and display such content solely for the purposes of operating, improving, and promoting the Services. You represent and warrant that you hold all rights necessary to grant this license and that your content does not infringe any third-party rights or violate applicable law. Vamp does not claim ownership of your content.
If you believe any content available on or through the Services infringes your copyright, you may submit a written takedown notice to Vamp's designated copyright agent at digital@vamp.app. To be valid, your notice must include: (i) a description of the copyrighted work claimed to have been infringed; (ii) identification of the allegedly infringing material and sufficient information for Vamp to locate it on the Services; (iii) your name, address, telephone number, and email address; (iv) a statement that you have a good faith belief the disputed use is not authorized by the copyright owner, its agent, or applicable law; (v) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf; and (vi) your physical or electronic signature. Vamp will process valid notices in accordance with the Digital Millennium Copyright Act, 17 U.S.C. § 512.
Any disputes arising from the Terms or Services must be resolved through binding individual arbitration, not in court. Small claims court is allowed if the claim qualifies.
Passengers waive the right to participate in class actions, collective actions, or representative proceedings.
Arbitration is conducted under the American Arbitration Association (AAA) Consumer Arbitration Rules. The arbitrator's decision is final and binding.
Passengers may opt out of arbitration by sending written notice to digital@vamp.app within 30 days of first accepting the Terms. Opt-out notices must include the passenger's full name and the email address associated with their Vamp account.
Either party may seek injunctive relief in court to prevent infringement of intellectual property rights.
IN NO EVENT SHALL VAMP BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, LIQUIDATED, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES, REGARDLESS OF WHETHER VAMP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE THEORY OF LIABILITY.
Certain rides facilitated through the Services may involve autonomous vehicle ("AV") technology operated by independent third-party AV operators. Vamp acts solely as a technology marketplace and is not the manufacturer, operator, or maintainer of any autonomous vehicle. AV technology governs vehicle operation only; all passenger-facing booking, account management, and support interactions are governed by these Terms and are not subject to autonomous or AI-driven decision-making.
Prior to any ride utilizing AV technology, you will be notified through the app that the vehicle operates with autonomous features. Requesting or confirming such a ride constitutes your informed consent to travel in an AV-equipped vehicle. You may decline an AV ride without penalty before confirming the booking.
To the maximum extent permitted by applicable law: (a) Vamp is not liable for any injury, property damage, or loss arising from the autonomous operation of a vehicle by a third-party AV operator; (b) claims relating to AV incidents should be directed to the applicable third-party AV operator and their insurer; and (c) Vamp's aggregate liability for any AV-related claim remains subject to the cap set forth in Section 12.
Passengers using AV-operated rides are encouraged to confirm applicable insurance coverage with the AV operator prior to travel. Vamp makes no representation regarding the adequacy of any third-party AV operator's insurance coverage for any particular claim.
Third-party AV operators are independently responsible for compliance with all applicable federal, state, and local regulations governing autonomous vehicle operation. Vamp does not represent or warrant that any AV operator is in compliance with such regulations at any given time.
Passengers agree to indemnify, defend, and hold harmless Vamp and its affiliates against claims, damages, or expenses arising from misuse of the Services or violation of these Terms.
Questions regarding these Terms can be sent to:
By using Vamp, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.